Let's admit it: mapping processes, gathering data and designing workflows isn't always fun. Sometimes you need a little motivation to get over the process management wall. Here are 5 quotes to motivate you to create the best business processes:
“Eventually everything connects - people, ideas, objects. The quality of the connections is the key to quality per se.”
- Charles Eames, designer
Why it's important: when designing processes, it can be easy to focus only on the task at hand and forget how things relate to one another. But your businesses processes are connected to each other, and the key to designing great processes is in the connections.
"The art and science of asking questions is the source of all knowledge."
- Thomas Berger, author
Why it's important: sometimes we think we already know the answer, based on our own experiences/knowledge/anecdotal information. But it's important to ask lots of questions—and even more important to ask the RIGHT questions. Only by asking questions do you get the answers (and data) you need to make the right decisions about your processes.
“If I had one hour to save the world, I would spend fifty-five minutes defining the problem and only five minutes finding the solution."
- Albert Einstein, physicist
Why it's important: sometimes we jump to find solutions to symptoms instead of problems. If your solution isn't working, maybe it's because you're not addressing the root cause of the problem.
"Without continual growth and progress, such words as improvement, achievement, and success have no meaning."
- Benjamin Franklin, politician
Why it's important: business process management isn't a project with a defined start and end date. To get the best results, and to make sure your processes grow and adapt to your business, you need to be continually improving them.
“If you do not change direction, you may end up where you are heading.”
- Lao Tzu, philosopher
Why it's important: sometimes when you're changing a business process, one bad move can have serious consequences—and that's pretty scary. But letting the fear of change paralyze your business is even worse. Change in business is inevitable: it's up to you to decide if your business will be proactive or reactive.